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About Us

Upscale Gallery is a home for Brand-Name Crystal, Fine China, Flatware, Collectibles and Gifts on the web. We at Upscale Gallery have been in the gift and collectible business for nearly two decades. We warehouse the products offered on our site. Our customers are the reason for the phenomenal success we enjoy. Over time, we have fine-tuned our merchandise to provide the shopping experience you want, with more choices in gifts and fine collectibles.

We are highly dedicated to prompt and friendly service while offering you great savings. We listen to you! Our knowledgeable customer representatives are trained to assist you in every possible way. They will work with you to assure that you are fully satisfied with your purchase!

So whether you’re just starting your first home, updating your collections, or bringing a new kind of luxury into your life, you can depend on Upscale Gallery for a truly pleasurable shopping experience.

Ordering Information
You may place a secure order on our online site, which is open 24/7. We currently accept Visa, MasterCard, American Express, PayPal, and Certified Checks. Feel free to call us toll-free at (866) 214-4387 or fax us your order at 718-851-3071.
In Stock items are usually shipped within 48 hours. If an item is out of stock, you will receive an email within 24 hours advising you of the delay- except Saturday and Sunday.

All orders shipped to New York State are tax applicable. There is no Sales Tax on orders that are shipped outside New York State.

Our promotional codes are e-mail exclusive and are issued to our newsletter subscribers only. To sign up for our periodic newsletter, please enter your email address in the assigned space on our home page.

Merchandise Information and Guarantees
All items sold on our website are guaranteed to be 100% authentic and first quality.

All items will be shipped in their original box with certificate of authenticity (if included) from the manufacturer.

All items are covered by Upscale Gallery’s guarantee to accept returns (Please View our Policy) if you are not completely satisfied.

Our guarantee applies even though some items may not be covered by the manufacturer’s warranty, because Upscale Gallery is not an “authorized” dealer of the merchandise.

We reserve the right to change and update prices, as they do change often, and sometimes without prior notice. If there is a price change, you can be sure we will notify you prior to charging your order.

Shipping Rates and Information
To determine the shipping rate for merchandise, please add the item(s) to your shopping cart and enter your zip code. The system will automatically calculate the shipping rate for your location. All shipping charges are based on the total value of the merchandise. This charge includes handling and insurance for any breakage, damage or loss. Shipping time to all locations (within the US) can easily be found by using the map on the same page. This map was generated for UPS Ground Delivery. For United States Parcel Service deliveries, please add 1 or 2 days.

We make every attempt to ship in-stock rush orders (Next day, 2nd day, 3rd day) the same day, if submitted by 12:00 PM ET. If you have a rush order and need delivery by a certain date, we STRONGLY ADVISE that you make a notation in the comments area on the checkout form. It is possible to ship RUSH ORDERS later in the day, but please call or email to confirm this if you need the item by a certain date. All shipping is done on business days M-F. Saturday delivery arrangements may only be made by phone with a surcharge quoted by phone.

Shipping To an Alternate Address or Gift Recipient
Yes! We can ship your gift directly to the recipient, and even include a gift message! Please enter the recipient’s address in the ‘ship to’ section when you check out. Your gift message should be typed in the ‘comments’ box when you reach the last step before submitting your order. If you wish to have your gift wrapped for the occasion, please contact us for details. Please note that when you ship to an alternate address, we naturally do not include any prices. For out of stock items, please look out for your out of stock email, and our offer to send a notification gift card. Please note that your order may be delayed if we need to verify your alternate address.

Discounts
Upscale Gallery’s prices are a reflection of the best discounts we offer our clientele. If you are ordering for a business or you’re a designer ordering regularly for clients, please get in touch with us to discuss whether further discounts are applicable.